Appointments
Appointments at Ashgrove Medical Centre
Do you really need a doctor’s appointment?
Before you make an appointment, you must consider what type of health issue you are dealing with. If you are experiencing minor aches and pains, it may be possible to self-treat at home.
For example, taking a hot shower, using a heating pad, or applying a cold compress can help alleviate the symptoms.
Over-the-counter medications such as paracetamol or ibuprofen can also help. If you feel that home treatment is not enough, then you should consider making an appointment with your doctor. However, if you are dealing with a minor condition, such as a cold or a mild headache, you may want to consider visiting your local pharmacy first.
NHS 111 provides a simple online symptom checker – this can be used in the first instance to see if you can take steps to help yourself at home.
Who To Turn To
Booking an appointment
Pre-Bookable Appointments
Tel: 01554 780900
We offer a selection of pre-bookable face to face and Telephone appointments, with a GP, Advanced Nurse Practitioner or nurse during morning and afternoon surgery. At times your preferred clinician may not be available and an appointment with an alternative clinician will be offered. Our clinicians allow 15 minutes for each appointment and every effort is made to keep to time.
Urgent Appointments
If you feel you urgently need to be seen on that day, you will need to telephone the surgery during our opening hours between 8.00 am and 6.30pm with your request. The Reception staff will take your details the reason why you want an appointment. This information helps us to prioritise more urgent cases. An appropriate appointment will be offered directly based on initial information or following discussion with health care professional; we have both face to face and telephone consultations available daily. You may be contacted by a health care professional i.e. a nurse or a doctor to discuss your problem at times whereby your call is deemed urgent by our Care Navigators and there are no available slots left for that day, we refer to this as Emergency Triage.
Please make sure that you make the call between as early on in the day as possible. This system has been put in place as there are only a limited number of appointments available during the day, so please use this service appropriately.
Patients who arrive late for their appointment may not be seen and this is at the discretion of the GP.
In life-threatening Emergencies such as severe bleeding, collapse, unconsciousness and severe chest pains telephone 999 immediately.
Chaperone
If you would like a chaperone during your consultation, please inform the receptionist at the time of booking your appointment.
When you contact our trained call handlers at Ashgrove Medical Centre, you will be triaged to establish the most appropriate course of action for your need. The options are:
Pre-booked Telephone Consultations
A limited number of telephone consultations with a doctor are available upon request these can be pre-booked and are available on a Monday and Friday Morning. However if you miss the call, this is the same as missing an appointment. All telephone calls are recorded and monitored for quality and training purposes.
Cancellations
If you are unable to keep your appointment for any reason, please let us know at the earliest opportunity. This will enable the Reception Staff to offer this appointment to another patient. We are a very busy Practice and it is sometimes very hard to allocate an appointment. This can lead to the frustration for fellow patients who cannot book to see a GP, whilst at the same time, some patients are failing to turn up for appointments they have booked in advance. Did Not Attend appointments are recorded and we monitor DNA rates of Patients. Patients who DNA regularly may be removed from our list.
If you cannot administer self-care, please contact the surgery to book an appointment.
Our appointment lines are open after 8:00am.
Activity Data - February 2024
Latest Activity Statistics for telephone calls, prescriptions, referrals, Med3, Messages and Appointments.
February 2024 based on a patient list size of 7859. Infographic supplied by Digital Health and Care Wales.
Our online forms
Please navigate to the required form below.
Blood Pressure Reading
Add as many past readings as you are able. This will give the clinician a better idea of your blood pressure overtime. If the reading is dangerously high, you should repeat it immediately and if it remains above 180/110 urgently contact NHS Direct on 111, or the surgery. If the reading is dangerously low, you should repeat it immediately and if it remains below 80/50 urgently contact NHS Direct on 111, or the surgery.
Download the NHS app
All of our support tools can also be accessed through the NHS App.
