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Any patient who is registered to a Welsh GP is eligible to access the Common Ailment Service run by all local Pharmacies *, the only exclusions are:

• Temporary residents whose usual address is not in Wales

• Care Home residents

Is Treatment Free? Yes, although there are limits in place

What conditions are covered?

Pharmacists can offer advice and/or treatment for 26 agreed conditions. These are:


Athletes Foot

Backache (acute)


Cold sores*


Conjunctivitis (bacterial)



Dry Eyes

Dry Skin


Hay Fever

Head Lice


Ingrowing toenail*


Mouth Ulcers

Nappy rash

Oral thrush


Sore throat/Tonsillitis



Vaginal thrush


* exclusions are Boots Vaughan Street, Tesco Parc Trostre, Well Pharmacy Llwynhendy.

** there are no evidence based NHS treatments available for these conditions. Pharmacists will provide advice on self-care and ongoing management of symptoms.

What about conditions not included (e.g. cough, cold, rash)?

Patients suffering with other conditions will not be able to access the Common Ailment service. They may however receive advice from the pharmacist and the option to buy medicines over the counter. If a pharmacist feels that the patient needs to be seen by the GP they will refer appropriately.

For some conditions there are exclusions based on Age, Pregnancy/Breastfeeding, Clinical exclusions. The pharmacist will advise you on these and refer appropriately

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